Print FAQ's
Below are some commonly asked questions. If you are after further information, please feel free to call us or shoot us an email.
Q. What is the turn around time?
A. Most products are usually ready around in 2 working weeks after artwork approval. Products vary from 3 days to 12 weeks for custom made from China.
Q. How long will it take to mock up artwork?
A. Depending on the complexity of the job, artwork proofs are sent within 48 hours of receiving confirmation of the job.
Q. Do we need an artwork proof?
A. Yes. Artwork proofs are created to make sure all information, layout, spelling and details are correct before going to print. After all, we are only human. It is your responsibility to check all details are correct.
Q. Why am I being charged an art fee?
A. If artwork time exceeds the time quoted, art fees will apply. Art fees are charged by the hour.
Q. Why am I being charged an express fee?
A. If you require a product sooner than the standard turn around time, express fees will be charged to cover additional time spent pushing the job.
Q. CMYK and PMS Colours. Is there a difference?
A. There is a considerable difference in colour between PMS colours and CMYK Printing. Generally PMS (Pantone Matching System) colours will be brighter than colours printed in CMYK (Cyan, Magenta, Yellow, Black). PMS colours are best used on High Quantity Printing, when only one or two critical colours are to be used. If you choose PMS colours, colour matching can be guaranteed.
CMYK Printing is the type of printing that will come out of a regular printer at home. It uses a mixture of Cyan, Magenta, Yellow and Black to produce an endless array of colours. Printing with CMYK is generally a cheaper option, but depending on the surface to be printed, colours can not be guaranteed.
Q. Why can't I use RGB Images?
A. This format is for TV and Photo printing.
High Res Images vs Low Res Images:
Images from the Web are low res or 72dots per inch. Printed items need to be at least 300dpi to get a clear quality image. One good photo should be a 2meg file.
For further information on printing and file formats please see our Artwork FAQ